Delivery Information

Delivery Costs:


Zone 1: UK mainland only

£4.50 delivery charge on all mainland UK orders. We aim to dispatch goods within 5 working days, except between Christmas and New Year.
Our products are delivered Monday to Friday (excluding Bank Holidays) during normal working hours.
An email and/or text message will be sent with delivery details. If your parcel is to be delivered at an address different from yours, please tell us the email address and mobile number of the person who will receive the goods so they can be informed of the delivery details.
The delivery details will include a tracking number for your shipment. We advise that you check the status of your delivery online as the courier will provide estimated delivery times.
Special instructions can be given when placing your order, for a parcel to be left in a safe place. e.g.: "leave in porch if not in", etc. This will save unnecessary waste of time waiting for a parcel.

What happens if you are out when a delivery is attempted?

The courier will leave a card with instructions on how to contact them. If you gave a mobile phone number when you placed your order, you will also receive a text message. You should then contact the courier by phone or by logging onto their website.  

You will need to give the tracking number for your delivery; this will have been sent by the courier to the e-mail address you provided when you made your order. Note that if you have asked for the delivery to be made to someone at a different address, the tracking number will have been sent to the e-mail  address you provided for this person.

You can arrange for a second attempted delivery, but note that if you ask for an early delivery or delivery to an address with a different post code, you may have to pay an additional charge. You can also go to the local depot operated by the courier to collect the parcel yourself but you should check their opening hours before doing so.

If you do not contact the couriers within 5 working days of the first attempted delivery, your order will automatically be returned to us at an additional cost of £13.50. We regret that in this case we will have to pass on this additional charge as well as a further £4.50 if redelivery is required.

 

Zone 2: The following EC and Offshore UK destinations:

£30 delivery charge on all orders.


·         Northern Ireland, Channel Islands, Isle of Man, Scottish Islands and Scilly Isles
·         Austria
·         Belgium
·         Czech Republic
·         Denmark
·         France
·         Germany
·         Italy
·         Lichtenstein
·         Luxembourg
·         Netherlands
·         Republic of Ireland
·         Spain
·         Switzerland

 

Zone 3: Other European destinations and Outside Europe

Please contact us with details of what you would like to order so that we can provide you with an accurate shipping quote.

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